Dot Systems, Inc.

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Credit/Payment Types

What types of payment do you accept?
Dot Systems accepts the following types of payment:
Net 30 Billing
Do you allow for net 30 payment for online orders?
First time on-line customers are required to pay via credit card. Once approved, all orders may be made via the Net 30 option - simply select Net 30 under the payment method portion of checkout.
Credit Accounts
How do I set up my Dot Systems Account?
Simply select Credit as your payment method and you will be guided through the automated credit card signup process.
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Dot Systems Company Information

Corporate Headquarters
Where is Dot Systems corporate headquarters?
Dot Systems 6030 Webster St Dayton, OH 45414 P: 937-890-7511 F: 937-890-3481 E: admin@dotsys.com
Phone/Fax Numbers
937-890-7511
How do I contact Dot Systems ?
Dot Systems 6030 Webster St Dayton, OH 45414 P: 937-890-7511 F: 937-890-3481 E: admin@dotsys.com
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My Account

Online Account Management
All of your online account management options are available via your profile page. Click here to visit your profile page (you may need to login first).
Account Login ID
In order to place an order through Dot Systems , you must create an account. Click here to create a new Dot Systems shopping account now.
Lost Password
To recover a lost password or Login ID, click here to have them emailed to you.
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Ordering

Quick Order
How do I use the Quick Order feature?
Quick Order allows you to add items to your shopping cart by simply entering in the Dot Systems SKU numbers and quantities from your catalog. The product will be added to your shopping cart in the minimum order quantity amount.
Telephone Orders
Customer service representatives are available 8:00 a.m. to 5:00 p.m. EST. Call us at 800-473-7511.
PO Numbers
Can I include a purchase order number on my order?
Proceed to checkout once you have finished shopping. At the bottom of the Payment portion of the checkout process, insert your PO number in the PO number field.
Requesting an Invoice
Can I get an invoice when I order online?
Your order confirmation email acts as your invoice within the system.  Terms customers will receive a separate invoice to pay against.
Tax Exempt Status
How do I get a Tax Exempt Form?
You may download a new account form and tax exempt form by clicking here. Dot Systems must have this form on-file for your company in order to accept tax-exempt purchases.
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Privacy and Security

Privacy
What is the Dot Systems privacy policy?
Click here to view the Dot Systems Privacy Policy
Security
Is ordering from Dot Systems online secure?
Yes. We use SHA-2 and 2048-bit encryption – the strongest on the market.

We use the strongest SSL encryption available to protect your online transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
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Product Information

Product Specifics
How do I find product specific information?
Product specific information is listed when viewing a single product.
The following information is available for most of our items:
  • Dimensions
  • Material
  • Color
  • Strength
  • Minimum order quantity
  • Order in multiples of bundle, bale, case or individual quantities
  • Inventory status
  • Unit of measure
Product Photos
Are the photos exactly the same as the product listed?
The photos shown are representative of the product listed, sizes and colors may vary slightly.
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Quotes

Obtaining a Quote
How do I obtain a quote?
Dot Systems offers special quotes for large orders and special items.

Please call for a quote or to set up an appointment.
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Returns

Returning Merchandise
How do I return merchandise?
Call Dot Systems to receive an authorization number and return slip. Complete the form and return the merchandise within 30 days. Items purchased from Dot Systems cannot be returned more than 30 days after delivery, and you cannot receive a refund for these items after that time. In addition, all returned items must be in unopened and unused condition to be accepted.

Note: There is a 15% restocking fee along with all applicable freight charges.
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Searching for Products

Can't Find Product
What if I can not find a particular product?
Please contact us at Dot Systems 6030 Webster St Dayton, OH 45414 P: 937-890-7511 F: 937-890-3481 E: admin@dotsys.com. Customer service representatives are available 8:00 a.m. to 5:30 p.m. CST.
Finding Products
How do I find a product?
You can find products by:
  • Browse: Shop by product categories, i.e. corrugated boxes, stretch film, etc.
  • Search: Type in a product name, model number or other description
Quick Order
Type in the SKU number and quantity from the catalog and the product will be added to your cart in the minimum order quantity.
Ordering from Search Results
How do I order from my search results?
Simply enter the quantity and click Add button to add the item(s) to your shopping cart. Continue shopping or go to checkout to finish your order.
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Shipping/Delivery

Nationwide Shipping
DOT Systems ships nationwide from three fulfillment centers located in Elgin, Illinois; Dallas, Texas; and Hazleton, Pennsylvania. If you have any questions regarding shipping and delivery methods, please call 800-473-7511.
Order Tracking
How do I track my order?
To track your recent orders, simply click on the Order Status link.
Rush Shipments/Special Instructions
Shipping quotes include a variety of options to meet the needs of our customers including FedEx Next Day and FedEx 2-3 Day service.
Inside Delivery
Inside Delivery is intended for customers that do not have the equipment to unload shipments. Inside Delivery requests are limited to areas that are directly accessible to the unloading area and no more than 25 feet from entry point of the designated doorway.  Fees apply and can vary by carrier.
Military Bases
Military Bases have restricted access and require special notification to gain entry. Fees apply and vary per carrier.

Colleges and  Universities
Colleges are considered residential for carriers and residential rates apply.

Straight Truck
Locations with limited access will require a straight truck delivery from carriers.  Fees apply and vary by carrier.

Lift Gate
LTL shipments to residential addresses and commercial addresses that do not have a loading dock require a lift gate.  Fees apply and vary by carrier. 


Failure by customer to request required shipping accessories will result in the customer being charged after the order has been placed.  Customer assumes liability for these charges regardless of whether they were or were not aware that these accessories were required at the time of the order being placed.

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